Refund policy

🔄 14-Day Easy Return & Refund Policy

At SuperStore Hub, customer satisfaction is our top priority! If you are not completely satisfied with your purchase, we’re here to help.

📋 Policy Highlights:

  • 14 Days Return Window: You have 14 days from the date you receive your order to request a return or exchange.

  • Hassle-Free Process: Easy and quick return verification within 24–48 hours.

🛠️ Conditions for Return:

To be eligible for a return, your item must meet the following criteria:

  1. The product must be unused, unwashed, and in the same condition that you received it.

  2. It must be in its original packaging with all tags, labels, and accessories attached.

  3. Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items:

For hygiene and safety reasons, certain items cannot be returned:

  • Personal care / beauty products

  • Innerwear / intimate apparel

  • Perishable items or customized products

📩 How to Initiate a Return:

  1. Contact our support team at [Your Email Address] or WhatsApp at [Your Phone Number].

  2. Share your Order ID, product photos, and the reason for the return.

  3. Once approved, we will guide you on how to send the package back or arrange a pickup (if available in your area).

💰 Refund Process:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method or store credit.

💡 Have questions? Reach out to our customer support team anytime—we're always happy to assist!