Shipping policy
Shipping Policy
At SuperStore Hub, we strive to deliver your products as quickly and safely as possible. Please read our shipping terms below to understand how and when your order will be delivered.
🚚 Processing & Handling Time
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Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
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Order Tracking: Once your order is dispatched, you will receive a tracking link via SMS or Email to monitor your shipment status in real time.
⏱️ Estimated Delivery Times
Delivery timelines depend on your location:
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Metro / Major Cities: 3 – 5 business days
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Rest of the Country / Rural Areas: 5 – 7 business days
(Note: Delivery times are estimates and may vary slightly due to weather conditions, transport delays, or peak festival seasons.)
💰 Shipping Charges
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Standard Shipping: Flat rate applied at checkout based on location/weight.
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Free Shipping: Applicable on orders above [Specify amount, e.g., ₹999 / $50].
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Cash on Delivery (COD): Available for selected pincodes. Additional COD verification/fees may apply.
📍 Incorrect Address / Undelivered Packages
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Please double-check your delivery address during checkout. SuperStore Hub is not responsible for orders delivered to incorrect addresses provided by the customer.
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If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply to resend the package.
📦 Damaged or Missing Items
If your package arrives damaged or if items are missing:
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Take clear photo/video proof of the damaged package upon delivery.
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Contact us within 24 hours at [Apnar Email Address] or WhatsApp at [Apnar Phone Number].
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We will resolve the issue immediately with a replacement or store credit according to our 14-Day Return Policy.